Terms and Conditions
Term & Conditions
Your Bookings:
Before you book please discuss your choice of accommodation & transport with our reservation staff and ask the photos of accommodation or the website of the accommodation, to make sure it will be suitable for you and the people you will be traveling with. The person who confirms the booking and send the booking amount regardless of the booking amount will be lead name. By confirming and sending the booking amount will signify that he or she has read & accepted all the terms and conditions of ROYAL INDIA EXPEDITION. The Lead must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without adult accompanying you, we will only allow you to travel by providing written authority from your parents or legal guardian (telephone and online booking cannot be made if you are under 18)
These Booking Conditions contain important information. It is essential that you carefully read and understand them. The Booking Conditions constitute a legally binding contract between KashmirTrekkings.Com Online Division of Royal India Expedition and you for the services provided by KashmirTrekkings.Com Online Division of Royal India Expedition and set out the basis of your legal relationship with KashmirTrekkings.Com Online Division of Royal India Expedition.
By booking with us you acknowledge that you have read, understood and agree to be legally bound by these Terms and Conditions. Acceptance of your booking will be confirmed in writing or by confirmation email sent by us to you and a contract comes into existence on the date shown on your confirmation letter or email.
If you have any queries regarding these Conditions or do not understand them, please raise your query with a member of our staff.
PRICES AND VALIDITY
- Balance payments (if any) shall be paid at the start of the tour. If the balance payment is not made then the registration shall be deemed to be cancelled; cancellation charges as per cancellation rules will be applicable.
- Any incidental / additional expenses incurred during the tour shall be borne by the participants.
- Please note that a levy of up to 2.35% may be applied to all purchases made by credit card.
YOUR TRIP AND ASSUMPTION OF RISK
KashmirTrekkings.Com Online Division of Royal India Expedition operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with us you acknowledge that participation in all KashmirTrekkings.Com Online Division of Royal India Expedition trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort.
EXCLUSION OF LIABILITY
Where KashmirTrekkings.Com Online Division of Royal India Expedition provides services it will do so with due care and skill. KashmirTrekkings.Com Online Division of Royal India Expedition is not responsible for the acts and omissions of others, including tour guides, accommodation providers or for any loss, damage, death, injury or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others.
KashmirTrekkings.Com Online Division of Royal India Expedition will not accept responsibility or liability if you contravene any law or regulation of any country or region visited. Any independent arrangements that you make that are not part of the KashmirTrekkings.Com Online Division of Royal India Expedition trip (including pre- and post accommodation) are entirely at your own risk and KashmirTrekkings.Com Online Division of Royal India Expedition cannot and does not give you any assurance, representation or warranty in connection with any such arrangements.
To the fullest extent permitted by law and subject to any exception set out below, KashmirTrekkings.Com Online Division of Royal India Expedition does not accept liability for any loss, death, injury or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from this contract or your participation in a tour/trek, or in respect of a failure or omission on the part of KashmirTrekkings.Com Online Division of Royal India Expedition to comply with its obligations under this contract, or in respect of any other conduct that KashmirTrekkings.Com Online Division of Royal India Expedition undertakes in connection with a trip. To the fullest extent permitted by law and subject to the exception set out below, you also agree to release KashmirTrekkings.Com Online Division of Royal India Expedition and its employees and representatives (“Representatives”) from all costs, liability, loss and damage incurred by you in connection with your participation in any trip, and waive any associated claims that you may have against KashmirTrekkings.Com Online Division of Royal India Expedition or its Representatives as a result of your participation in any Tour/Trek
CANCELLATION BY KASHMIRTREKKINGS.COM ONLINE DIVISION OF ROYAL INDIA EXPEDITION
KashmirTrekkings.Com Online Division of Royal India Expedition reserves the right to cancel a departure and will advise you of such cancellations no later than 7 days before the tour departure date. If due to ‘Force Majeure’, KashmirTrekkings.Com Online Division of Royal India Expedition reserves the right to cancel a departure at any time. With any form of cancellation, KashmirTrekkings.Com Online Division of Royal India Expedition will offer you alternative Treks/tours, and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments after deducting our cost incurred in advance booking. KashmirTrekkings.Com Online Division of Royal India Expedition will not be liable for any additional costs incurred by you.
KashmirTrekkings.Com Online Division of Royal India Expedition will not be liable for any delay in, change to or cancellation of trips due to ‘Force Majeure’. ‘Force Majeure’ means a circumstance beyond the reasonable control of KashmirTrekkings.Com Online Division of Royal India Expedition and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.
Royal India Expedition Have The Following Websites.
www.royalindiaexpedition.com / www.thesheltergroup.in
www.traveltourbazaar.com (Online Portal) / www.royalindiaexpeditions.com (Online Portal)
www.shelterhouseboats.com / www.travelagentsinkashmir.com
www.hotelsinsrinagar.net / www.ladakhpackagetours.com
www.jnktourism.com / www.carrentalinladakh.com
www.travelagentinladakh.com / www.ladakhtempotravellers.com
www.travelagentinsrinagar.com / www.treksinladakh.com
www.srinagarhouseboats.co / www.treksinkashmir.com
www.thehimalayantrekking.com / www.kashmirttrekkings.com / www.kashmirttrekking.co.in
www.skiingulmarg.com / www.leh-ladakhtourism.com
www.carrentalsinsrinagar.com / www.kashmirtourismagency.com
if we are in touch with each other with any of the websites, but the tour will be organized by the parent company i.e. ROYAL INDIA EXPEDITION, and all the financial transaction will go to the accounts of ROYAL INDIA EXPEDITION
When You Book Your Holiday:
Once you have booked we will issue a confirmation invoice setting out the Holiday details and price. A contract will exist when we issue the confirmation invoice. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservation staff immediately. On the invoice pay particular attention to the due date of your final payments. We may cancel your holiday if you do not make the final payments on time.
Changes You Make Before Travel:
If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this, as changes are subjected to availability at the time.
Where we can make the changes we will charge for any additional services, facilities, or other items changed, at the price which applies on the day, the changes is made.
AUTHORITY OF THE LEADER
At all times the decision of the RIE/THT Tour/Trek leader or representative will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision that the RIE/THT Leader makes about your on-going participation in the trip or certain activities that comprise part of the trip. If you fail to comply with a decision made by a RIE/THT Leader, or interfere with the well-being of the group, then the RIE/THT Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.
COMPLAINTS
If you have any complaint about your Trek Journey, you must make it known at the earliest opportunity to the leader or KashmirTrekkings.Com Online Division of Royal India Expedition local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing Or Call US Our Support +91-9622255565 / +91-9797910358 (24X7) +91-0194-2430099 within 30 days of the end of your trip.
INSURANCE
Participants shall not be insured by KashmirTrekkings.Com Online Division of Royal India Expedition, unless mentioned specifically.
HEALTH, FITNESS, TRIP GRADES AND AGE LIMITS
It is your responsibility to advise KashmirTrekkings.Com Online Division of Royal India Expedition of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour/trek and the enjoyment of other trip members. If requested by KashmirTrekkings.Com Online Division of Royal India Expedition, you may be required to provide an assessment of your medical condition by completing a special Health & Fitness Questionnaire and/or a Medical Clearance Form, the latter which requires certification by a medical practitioner. KashmirTrekkings.Com Online Division of Royal India Expedition reserves the right, at its reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. KashmirTrekkings.Com Online Division of Royal India Expedition also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members.
Generally, we do allow travelers under the age of 18 years on KashmirTrekkings.Com Online Division of Royal India Expedition scheduled itineraries with their legal guardian. The decision for any person less than 15 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of KashmirTrekkings.Com Online Division of Royal India Expedition and the style and intensity of the trip. For further information please contact KashmirTrekkings.Com Online Division of Royal India Expedition.
PUBLICITY
You agree that KashmirTrekkings.Com Online Division of Royal India Expedition may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
PRIVACY
In order to be able to supply a service to you KashmirTrekkings.Com Online Division of Royal India Expedition will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose. Please call us on +91 9622255565 for further information.
DISPUTES
Disputes, if any, will be subject to the Srinagar Jurisdiction only.
UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and/or alter these terms and conditions at anytime, and it is the Clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.royalindiaexpeditions.com / www.thehimalayantrekking.com and will supersede any previous versions.
Please Note:
1. The vehicle provided to the client is not at his disposal.
2. There are certain aspects of the tour which, we as travel agents, do not have any control. Hence we are making you aware of such areas so you too can enlighten your clients. One such aspect is shopping. Lots of sellers will come to the hotels & houseboats to sell their goods. We take no responsibility whatsoever for the rates and quality. Second such aspect is pony rides in Sonamarg, Gulmarg, Yusmarg, Dodhpatri & Pahalgam. We take no responsibility for services and charges of ponywallas. Though for tourists’ convenience the Union rates are displayed at most of the places. Third aspect is power cuts. These are regular and sometimes for long durations. Some Hotels & houseboats have generator back-up but only up to 12 a.m. at night after which the generators are switched off due to noise disturbance. The clients are provided with candles.
3. Transfers by Shikara from Shikara Ghat to houseboat and back are provided free of cost, however occasionally during the season you may have to wait for 5-10 minutes for the Shikara to come and pick you up as each houseboat has one attached Shikara.
4. Please note that in case of heavy snow at Gulmarg, clients have to take 4X4 Snow Jeep from Tangmarg (a place 12 Kms. before of Gulmarg – in case trip to Gulmarg). The supplement charges for the same are INR 1, 800 – 2200/- apprx. Per Jeep for To &Fro transfers.
5. Any cost arising due to natural calamities like landslides, road blocks etc (to be borne by the clients directly on the spot) Personal expenses such as laundry, telephone calls, tips, liquor, boating and Gondola / joy rides
6. At resorts like Gulmarg, Pahalgam & Sonamarg there are places like ARU Valley, Chandanwari, Betab Valley Thajwas Glacier, Gulmarg Locals, Pahalgam locals, & Sonamarg Locals you need to hire local transport of your own which cost apprx Rs.2000 – 4000 approx to & fro per destination. (Local Transport includes Cabs, Gondola Ride, Pony Rides, & Cart Rides)
7. All payments to be made against company’s official receipts only.
8. All disputes shall be subject to jurisdiction of Srinagar courts only.
9. Please Make Sure Only the Written Mail to Our Official Email Address from where you will be receiving the packages / receipts / invoices Will Considered For any kind of change / cancellation of the tour. No verbal communication will be accepted at any cost.
10. The extra bed being provided at each hotel will be decided by the hotel owner and not the travel agent. So, in that case it is the sole decision of hotel owner that will they provide an extra bed in the form of roll over bed or cot.
11. By Non AC Vehicle We Mean Vehicle with No Heating/Cooling Facility.
12. By AC Vehicle We Mean Vehicle with Heating / Cooling Facility.
13. During The period Of Oct to March, Customer will be only provided with Hot Water Bottles and Electric Blankets as a source of heating. All means of other heating sources will be charged separately, and customer has to pay directly to Hotel / Houseboat or where ever applicable.
14. We provide centrally heated hotels in Deluxe Package, Please Pick The Deluxe Package in case you want centrally heated hotels.
15. Any amount paid by you via credit cards, you have to pay 3% of the amount extra as transaction charges. In case you don’t want to pay 3% extra, please deposit the amount in our account through cheque/Cash.
16. in case we cancel your tour due to unavoidable circumstances like when we won’t be able to provide you some or full promised services, then we will refund the full amount of deposits.
17. The amarnath helicopter tickets is subject to availability on the requested dates in case we don’t get the tickets we will refund the full amount of deposits.
For Tours Which Include Amarnath Yatra With Helicopter Tickets, the Special Cancelation Policy will be applicable as under
The lead name on the booking must give notice to cancel the Holiday in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under. In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;
• From the bookings till 15 days of arrival, 85% of the tour cost is chargeable.
• For cancellation made within 15 days of the arrival 100% of the tour amount is chargeable
• In case Of No Show, 100% of the tour amount is chargeable
Please Note
• If the Helicopter does not operate due to bad weather, technical or any other unforeseen reasons, we will not be responsible for any financial loss that may be incurred by the passengers due to this. The Helicopter operator may offer the passengers an option to travel the next day. In such cases the passengers would have to pay Rs. 2500 for the vehicle retention for 1 extra night and will also have to pay for their hotel accommodation for extra night. Alternately the passengers may make their own arrangement for the stay in Sonamarg (Not transport ). In case the passenger is unable to perform the Helicopter journey due to the above mentioned reasons, they are entitled to full refund for the airfare only.
• Following documents are accepted as valid Photo IDs: Valid Passport / Driving License / Election Card / Pan Card / Photo Id issued by Govt. / PSU and S
• Please Make Sure Only The Written Mail Will Considered For any kind of change / Cancellation of the tour. No verbal communication will be accepted at any cost.
• Non Ac Tavera Vehicle will be provided strictly as per itinerary
• No expenses, refund or any kind of compensation will be provided which may arise if you miss the helicopter timings because of any reason
• No Refund Or Any Kind of compensation will be provided for any unutilized services by the customer in any case